Return Policy

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30-DAY RETURN POLICY

Unopened Product(s) returned within 30 days of the original order ship date are eligible for a full refund of the price you paid for the product(s) and applicable taxes. Refunds are provided to the original form of payment. 

If you paid for your order using a combination of product credit and other forms of payment, the product credit portion will be refunded first.

 

We are unable to offer exchanges at this time.

 

THE RETURN PROCESS

It is your responsibility to pay for shipping of unwanted product(s) back to us unless the product is damaged or not exactly what you ordered. You may use the carrier of your choice, but we strongly recommend using a traceable and insured form of delivery. Please retain the tracking number for your records. We cannot be responsible for packages lost in transit without proof of tracking.

 

We recommend retaining a copy of the Return Authorization Form for your own records.

 

Ship your return to the following address:

Biosenta Inc
34 Wrangler Place, Bay 10
Rocky View, Alberta T1X 0L7

 

Once your return is received, it will be processed within 10 business days.

 

You will receive a confirmation email when your return has been processed.

 

Once your return has been processed, a refund may take up to 10 business days to appear on your account, depending on your bank or credit card issuer.